Refunds:
If you get a product that you do not like for some reason (like wrong size, color, etc…) you can do a refund. A Refund claim must be made within a week of receiving your order by mail. If the product is damaged in the mail, a claim must be made within 24-48hrs. If a claim has not been made with in 24-48hrs then a claim can not be made. A refund can only be made if you don’t like the product not if it is damaged. In order for a refund, Over the Horizons product(s) must be returned to Over the Horizons before refund can be made. Product refunds have to be made within a week after shipment of product has been received. You will have to fill out a Refund form with your sales rep or customer/members support. You will only be refunded for cost of product, you will not be refunded the S&H, Sales Tax, and/or the 2.5% credit card fee (if you where charged this fee). After Over the Horizons Shipping & Claims Department receives the Refund Form, and the product then the refund will be processed and then you will receive your refund with in 2-3weeks later by VIA Email in a form of a VISA Check Card or an American Express Pre Paid Card.
*Customer/Members Service must authorize returns & credits in advance, All Products must be returned in its original packaging & Labeling.
*Only unworn clothing items, Home Décor, and Lawn Décor items are refundable, Food, Health & Beauty items, and/or consumable items, local artist products are not refundable.
Exchanges:
If you get a product that you do not like for some reason (like wrong size, color, etc…) you can do an exchange. An Exchange claim must be made within a week of receiving your order by mail. If the product is damaged in the mail, a damage claim must be made within 24-48hrs. If a damage claim has not been made with in 24-48hrs then a claim can not be made. An exchange can only be made if you don’t like the product not if it is damaged. In order for an exchange, Over the Horizons product(s) must be returned to Over the Horizons in the original packaging before exchange can be made. Product exchange has to be made within a week after shipment of product has been received. You will have to fill out an Exchange form with your sales rep. Exchanges must be equal to or less in value to the product that is being exchanged for (OH will cover the S&H). After Over the Horizons Shipping & Claims Department receives the Exchange Form, and the product then the exchange will be processed and then you will receive your new product with in 2-3weeks later. *Customer/Members Service must authorize returns & credits in advance, All Products must be returned in its original packaging & Labeling.
*Only unworn clothing items, Home Décor, and Lawn Décor items are refundable, Food, Health & Beauty items, and/or consumable items, local artist products are not refundable.
Damage Claims:
In order for a Claim to be made on a Damaged Product, the “Product” must be returned to Over the Horizons “OTH” before the Claim can be process. Over the Horizons will cover all shipping charges. Claims must be made with in 24-48hrs after receiving your product by mail. Please allow 3-5 weeks for the claim to be process. After claim has been process, OTH will mail you your new undamaged product (OTH will cover the S&H). Exchanges must be equal to or less in value to the product that was damaged (OTH will cover the S&H). If you decided you wanted a refund, your refund will be put onto a “VISA Check Card” or “American Express Pre Paid Card”. OTH Refunds only include Price of the Product, Product Sales Tax, and the Product S&H.
* Photos of the Damage Product and/or Package MUST Be submitted with a Damaged Product Claim.
Claims With Klarna:
If you made a purchase thru Klarna, you will need to communicate with their Customer Service Team, Not OTH. Klarna will communicate with OTH to process your claim.
Use the following links to read more about Klarna….
Free Gift Claims:
No Refunds Nor Exchanges Can Be Made With A Free Gift. The only thing that can be made with a Free Gift is a Damage Claim. In order for a Claim to be made on a Damaged Product, the “Product” must be returned to Over the Horizons “OTH” before the Claim can be process. Over the Horizons will cover all shipping charges. Claims must be made with in 24-48hrs after receiving your product by mail. Please allow 3-5 weeks for the claim to be process. After claim has been process, OTH will mail you your new undamaged product (OTH will cover the S&H). Exchanges must be equal to or less in value to the product that was damaged (OTH will cover the S&H).
Return Policy
How do I return a product? To be eligible for a return, your items must be in their original condition and in its original package and must have been purchased from our website. The return must be initiated within 24-48hrs of receipt and will receive a 20% restocking fee. To start your return please visit our website at www.overthehorizons.net > Hover Over “Claims” > Hover Over “Create a OTH Claim” > Click on the Claim Type. If your return is not in original condition, we do reserve the right to refuse the return. We will not refund shipping costs on returns.
Insurance & Damage Claims:
There is no Insurance offered at this time for your package during delivery. If your package is damaged during delivery, you can place a Damaged Product Claim.