Shipping Methods:

Please note: due to system limitations, our shipping rate structure may be different for orders placed through our website than those placed via mail paper order. As we continue to gather data on shipping costs, we may modify our website shipping rates in the future.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are price-based and/or weight-based. The price/weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all prices/weights will be rounded up to the next full dollar/pound.

For orders placed through our website, our shipping rates and methods are as follows:

Continental US Shipping Addresses:

  • Ground Shipping: Orders generally ship via FedEx Home Delivery, FedEx Ground, UPS Home Delivery, UPS Ground, USPS Parcel Select, or USPS Priority Mail. The same rates apply for residential and commercial.
  • Rush/Express Shipping: Rush/Express shipping is no longer supported through our website. Rush shipments must have prepaid shipping labels provided to Customer Service at the time the order is placed.
  • Shipping is not available for PO box addresses, Alaska, or Hawaii.

Other US Shipping Addresses:

APO/FPO addresses – Orders going to APO/FPO addresses must have prepaid shipping labels provided to Customer Service at the time the order is placed. 

Canada Shipping Rates:

Orders to Canada are no longer supported at this moment until the COVID-19 Restrictions are lifted. 

Other International Orders:

At this time we are not shipping orders to locations outside of the United States. (APO/FPO addresses are supported)

Click to View All Our Shipping Rates 

Shipping Times:

Ground shipping methods within the USA (FedEx Ground, UPS Ground, USPS First Class, USPS Parcel Select, USPS Priority Mail) will take anywhere from 7 to 15 days to reach a destination, plus 3 to 5 days processing time.

Tracking:

For orders placed through our website, you will receive a shipment notification email with tracking number as soon as a shipping label is generated for your order in our warehouse. Please note that it may take up to 24-48 hours for a tracking number to be trackable through the FedEx, UPS, or USPS websites, as the carriers must scan packages first. If you are still unable to track your order after 24-48 hours of receiving a shipment notification email, please contact our customer service team or the shipping carrier customer service team for assistance.

Packaging and Packing of Orders:

All packing and packaging of orders is done at our discretion.  This includes box sizes and weights.  This will be done within reason and shipment provider guidelines. 

Third Party Shipping Accounts:

We are unable to use third party carrier accounts for orders placed through our website.

Shipping Options:

We use the most efficient carrier for your area. Shipping and Handling charges include processing, handling, packaging, fuel cost, and shipping cost. Shipping and Handling times are approximate and not guaranteed. Rates are subject to change. Please use your street address for shipping, Continental U.S.: Allow 7-15 business days for standard shipping and handling. Next day delivery and express shipping and handling are Not Available at this time. In most cases if available, Next day delivery orders arrive the next business day. Express orders arrive within 3-5 business days. Express 2-3 business day service are also not available. Next day delivery orders must be received by noon CST Monday through Thursday to arrive the next business day; orders placed on Friday will arrive on Monday; orders placed Saturday through Sunday arrive on Tuesday. We regret that this service is not available on items shipped directly from our suppliers, personalized items and items shipped outside the contiguous 48 states. Certain Zip codes may not qualify, Please call for details. Orders Shipped from OTH Warehouse(s) May qualify for Next Day/Express Shipping.

APO/FPO: The standard method of shipping is determined at the time we receive the order, payment has been processed and at the time the order leaves our warehouse. Allow 7-15 business days with basic shipping. With express shipping is determined at the time we receive the order, payment has been processed and at the time the order leaves our warehouse as well. Fright chargers apply within the continental US. Balance due will be billed or overpayment will be refunded. We use USPS, UPS, DHL and FEDEX for our shipping providers.

Processing & Shipping Turn Around Time:

As soon as we receive your Order Invoice (with-in 24hrs) we will start processing your order (during regular business hours) and only if your payment has cleared. The process can take another 3-5 business days to complete. The reason for this, is because we need to verify product inventory levels & payments has been processed 100% and cleared (Orders can not be processed until order is paid in full, we will contact you if there is any issues with this process). Once product inventory levels and payment has been verified, we will start processing your order ASAP. The turn around time is an average of 10-20 business days/sometimes sooner (weekends, holidays, or natural disasters can affect this turn around time, if this happens we will contact you). 

Live Pet Shipping:

Live Pets will Receive Extra Shipping Charges. Delivery type/option for Live Pets is usually Express Shipping. We use the most efficient carrier for your area. Shipping and Handling charges include processing, handling, packaging, fuel cost, and shipping cost. Shipping and Handling times are approximate and not guaranteed. Rates are subject to change. Please use your street address for shipping, Continental U.S.: Next day delivery and express shipping and handling are Only Available for Live Pets at this time. In most cases if available, Next day delivery orders arrive the next business day. Express orders arrive within 3-5 business days. Next day delivery orders must be received by noon CST Monday through Thursday to arrive the next business day; orders placed on Friday will arrive on Monday; orders placed Saturday through Sunday arrive on Tuesday. We regret that this service is not available on items shipped directly from our suppliers, personalized items and items shipped outside the contiguous 48 states. Certain Zip codes may not qualify, Please call for details.

Live Feeders Shipping:

Live Feeders will Receive Extra Shipping Charges. Delivery type/option for Live Feeders is usually Express Shipping. We use the most efficient carrier for your area. Shipping and Handling charges include processing, handling, packaging, fuel cost, and shipping cost. Shipping and Handling times are approximate and not guaranteed. Rates are subject to change. Please use your street address for shipping, Continental U.S.: Next day delivery and express shipping and handling are Only Available for Live Feeders at this time. In most cases if available, Next day delivery orders arrive the next business day. Express orders arrive within 3-5 business days. Next day delivery orders must be received by noon CST Monday through Thursday to arrive the next business day; orders placed on Friday will arrive on Monday; orders placed Saturday through Sunday arrive on Tuesday. We regret that this service is not available on items shipped directly from our suppliers, personalized items and items shipped outside the contiguous 48 states. Certain Zip codes may not qualify, Please call for details.

Invoices:

You will receive a invoice at the time of purchase from our site www.othpetshop.com you will also receive a packaging slip in your packages, and you will also receive a invoice by email once the order is 100% completed.

You packaging slips may contain the following info on them:

  • Your Name
  • Your Email
  • Your Address
  • A list of your product(s) you just bought.
  • This list will only contain Item #, Item Name, & Quantity, Not the Prices.
  • Over The Horizons Name, And/Or the Name of the OTH Agent that processed your order And/Or Dept Supervisor Name, Other Name Examples Below….
    • The CEO’s Name
    • A Supervisors Name over the OTH S&R Dept
    • A Supervisors Name over the OTH Accounting Dept
    • A Supervisors Name over the OTH Sales Dept
    • A Supervisors Name over the OTH Parts Dept 

OTH Warehouses:

OTH uses several different warehouse to store and ship our products to our customers. Your products maybe shipped at different times and in different packaging depending on the warehouse(s) that we ship your product from. Shipping maybe delayed due to each warehouse OTH uses to fulfill our customers orders and depending on the inventory levels per warehouse. 

Insurance & Damage Claims:

There is no Insurance offered at this time for your package during delivery. If your package is damaged during delivery, you can place a Damaged Product Claim.